Conditions of purchase

1. GENERAL INFORMATION

The ownership of this website Altolandon, (hereinafter Website) is held by: , and whose contact details are:

Address: Carretera Nacional 330 S/n KM 242. 16330, Landete (Cuenca). Spain

Contact telephone number: 962 302 329

Contact email: altolandon@altolandon.com

This document (as well as other documents mentioned herein) regulates the conditions governing the use of this Web Site (Altolandon) and the purchase or acquisition of products and/or services on this Web Site (hereinafter referred to as the “Conditions”).

For the purposes of these Conditions it is understood that the activity that altolandon.com develops through the Website includes:

Winemaking, purchase of altolandon wines

In addition to reading these Terms and Conditions, before accessing, browsing and / or using this website, the User must have read the Legal Notice and the General Conditions of Use, including the cookies policy, and the privacy policy and data protection altolandon.com. By using this Website or by making and/or requesting the purchase of a product and/or service through this Website, the User agrees to be bound by these Terms and Conditions and all of the foregoing, and if the User does not agree to all of the foregoing, the User should not use this Website.

You are also advised that these Terms and Conditions may be subject to change. The User is responsible for consulting them each time he/she accesses, browses and/or uses the Website, as those in force at the time the purchase of products and/or services is requested will be applicable.

For all questions that the User may have in relation to the Conditions, he/she can contact the owner using the contact details provided above or, where appropriate, using the contact form.

2. THE USER

Access, browsing and use of the Website confers the condition of user (hereinafter referred to, indistinctly, individually as User or jointly as Users), and therefore, from the moment browsing the Website begins, all the Conditions established herein are accepted, as well as their subsequent modifications, without prejudice to the application of the corresponding legal regulations of obligatory compliance as the case may be. Translated with www.DeepL.com/Translator (free version)

The User assumes responsibility for the correct use of the Website. This responsibility shall extend to:

Use this Website only to make legally valid enquiries and purchases or acquisitions.
Do not make any false or fraudulent purchases. If such a purchase could reasonably be considered to have been made, it could be cancelled and the relevant authorities would be informed.
Provide truthful and lawful contact details, e.g. e-mail address, postal address and/or other details (see Legal Notice and General Conditions of Use).

The User declares that he/she is over 18 years of age and has the legal capacity to enter into contracts through this Website.

The User may formalize, at its option, with altolandon.com the contract of sale of the products and / or services desired in any of the languages in which these Conditions are available on this Web Site.

3. PURCHASE OR ACQUISITION PROCESS

Duly registered Users may make purchases on the Website by the means and in the manner established. They should follow Altolandon’s online purchase procedure, during which various products and/or services can be selected and added to the shopping cart, basket or final shopping space, and finally click on “Checkout”.

Likewise, the User must fill in and/or check the information requested at each step, although, during the purchase process, before making the payment, the purchase details may be modified.

Subsequently, the User will receive an email confirming that altolandon.com has received your order or request for purchase and / or provision of service, ie order confirmation. And, if applicable, you will also be informed by e-mail when your purchase is being shipped. Where appropriate, this information may also be made available to the User through his or her personal connection space on the Website.

Once the purchase procedure has been completed, the User consents to the Website generating an electronic invoice that will be sent to the User by e-mail and, where appropriate, through his/her personal connection space on the Website. Likewise, the User may, if he/she so wishes, obtain a paper copy of his/her invoice by requesting it to altolandon.com using the contact spaces on the Website or through the contact details provided above.

The User acknowledges being aware, at the time of purchase, of certain particular conditions of sale concerning the product and/or service in question and which are shown together with the presentation or, where appropriate, image of the same on its page on the Website, indicating, by way of example, but not exhaustively, and on a case-by-case basis: name, price, components, weight, quantity, colour, details of the products, or characteristics, the way in which they will be carried out and/or the cost of the services; and acknowledges that the placing of the purchase order or acquisition materialises the full and complete acceptance of the particular conditions of sale applicable to each case. Translated with www.DeepL.com/Translator (free version)

Communications, purchase orders and payments involved during transactions on the Website may be filed and retained in the computerized records of altolandon. com in order to constitute a means of proof of transactions, in any case, respecting the reasonable conditions of security and the laws and regulations in force in this regard are applicable, and particularly taking into account Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR) and Organic Law 3/2018, of 5 December, on the Protection of Personal Data and the guarantee of digital rights, and the rights of Users in accordance with the privacy policy of this Website. Translated with www.DeepL.com/Translator (free version)

4. AVAILABILITY

All purchase orders received by altolandon.com through the Website are subject to the availability of products and / or that no circumstances or force majeure (clause nine of these Conditions) affect the supply of the same and / or the provision of services. If there are difficulties in the supply of products or if there are no products in stock, altolandon.com undertakes to contact the User and reimburse any amount that may have been paid. This shall also apply in cases where the provision of a service becomes unfeasible.

5. PRICES AND PAYMENT

The prices displayed on the Website are final prices, in Euros (€) and include taxes, unless otherwise stated and applied by law, especially with regard to VAT.

Shipping costs are included in the final prices of the products as shown on the Website. Thus, altolandon.com performs delivery and / or shipping services through: Correos.

Under no circumstances will the Website automatically add additional costs to the price of a product or service, but only those that the User has voluntarily and freely selected and chosen.

Prices may change at any time, but any changes will not affect orders or purchases in respect of which the User has already placed an order.

The accepted means of payment will be: Credit or debit card

altolandon.com uses all means to ensure the confidentiality and security of payment information transmitted by the User during transactions through the Website. As such, the Website uses a secure payment system SSL (Secure Socket Layer).

Credit cards will be subject to verification and authorisation by the issuing bank. If the issuing bank does not authorise payment, altolandon.com will not be liable for any delay or non-delivery and will not be able to enter into any contract with the User.

Once altolandon.com receives the purchase order from the User through the Website, a pre-authorization will be made on the appropriate card to ensure that there are sufficient funds to complete the transaction. The card will be charged at the time the User is sent confirmation of shipment and/or confirmation of the service being provided in the manner and, where applicable, place established.

In any case, by clicking on “Pay” the User confirms that the payment method used is his or her own.

6. DELIVERY

In cases where physical delivery of the contracted goods is required, deliveries will be made within the following territory: Spain (Peninsula and Balearic Islands).

With the exception of those cases in which there are unforeseen or extraordinary circumstances or, where appropriate, arising from the personalisation of the products, the purchase order consisting of the products listed in each purchase confirmation will be delivered within the period indicated on the Website according to the shipping method selected by the User and, in any case, within a maximum period of 30 calendar days from the date of the order confirmation. Translated with www.DeepL.com/Translator (free version)

If for any reason, which was attributable, altolandon.com could not meet the delivery date, will contact the User to inform him of this circumstance and he may choose to go ahead with the purchase by setting a new delivery date or cancel the order with a full refund of the price paid. In any case, home deliveries are made on working days.

If it is impossible to deliver the order due to the User’s absence, the order may be returned to the warehouse. However, the carrier would leave a notice explaining where the order is and how to have it redelivered.

If the User is not going to be at the place of delivery in the agreed time slot, he/she should contact altolandon.com to arrange delivery on another day.

In the event that 30 days after your order is available for delivery, and has not been delivered for reasons not attributable to altolandon.com, altolandon.com understand that the User wishes to withdraw from the contract and it shall be deemed terminated. As a consequence of the termination of the contract, all payments received from the User will be refunded to the User, with the exception of the additional costs resulting from the User’s own choice of a delivery method other than the least expensive standard delivery method offered by the Website, without undue delay and in any event within 14 calendar days from the date on which the contract is deemed to be terminated. Translated with www.DeepL.com/Translator (free version)

However, the User must bear in mind that the transport derived from the resolution may have an additional cost that may be charged to the User.

For the purposes of these Conditions, delivery shall be deemed to have taken place or the order to have been delivered at the time when the User or a third party indicated by the User acquires material possession of the products, which shall be evidenced by the signature of the receipt of the order at the agreed delivery address.

The risks that may arise from the products shall be borne by the User from the time of delivery. The User acquires ownership of the products when altolandon.com receives full payment of all amounts due in connection with the purchase or acquisition made, including shipping costs, or at the time of delivery, if this takes place at a later time than the full receipt of the amount paid by altolandon.com.

In accordance with the provisions of Law 37/1992 of 28 December 1992 on Value Added Tax (VAT), purchase orders for delivery and/or service shall be deemed to be located in the Spanish VAT territory if the delivery address is in Spanish territory except for the Canary Islands, Ceuta and Melilla. The applicable VAT rate shall be the rate legally in force at any given time depending on the specific item in question.

7. TECHNICAL MEANS TO CORRECT ERRORS

The User is informed that in case he/she detects that an error has occurred when entering data necessary to process his/her purchase request on the Website, he/she may modify them by contacting altolandon.com through the contact spaces provided on the Website, and, where appropriate, through those enabled to contact customer service, and/or using the contact details provided in the first clause (General Information). Translated with www.DeepL.com/Translator (free version) Furthermore, this information may also be corrected by the User through his or her personal connection space on the Website.

In any case, the User, before clicking on “Pay”, has access to the space, cart, or basket where their purchase requests are recorded and can make modifications.

Similarly, the User is referred to consult the Legal Notice and General Conditions of Use and, specifically, the Privacy Policy to obtain more information on how to exercise their right of rectification as established in Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (RGPD) and in Organic Law 3/2018 of 5 December on the Protection of Personal Data and the guarantee of digital rights. Translated with www.DeepL.com/Translator (free version)

8. RETURNS

In cases where the User purchases products on or through the Website of the Owner, the User is entitled to a number of rights, as listed and described below:

Right of withdrawal

The User, as a consumer and user, makes a purchase on the Website and therefore has the right to cancel the purchase within 14 calendar days without giving any reason.

This withdrawal period will expire 14 calendar days from the day on which the User or a third party authorised by the User, other than the carrier, acquired the material possession of the goods purchased on the Website altolandon. com or in the event that the goods that make up your order are delivered separately, 14 calendar days from the day that the User or a third party authorized by it, other than the carrier, acquired the material possession of the last of those goods that made up the same purchase order, or in the case of a service contract, 14 calendar days from the day of the conclusion of the contract. Translated with www.DeepL.com/Translator (free version)

To exercise this right of withdrawal, the User must notify its decision to altolandon.com. You may do so, where appropriate, through the contact spaces provided on the Website.

The User, regardless of the means he chooses to communicate his decision, must express clearly and unequivocally that it is his intention to withdraw from the purchase contract. In any case, the User may use the model withdrawal form that altolandon.com makes available as part of these Conditions, however, its use is not mandatory.

In order to comply with the withdrawal period, it is sufficient that the communication unequivocally expressing the decision to withdraw is sent before the expiry of the withdrawal period.

In case of withdrawal, altolandon.com will reimburse the User all payments received, including shipping costs (with the exception of additional costs chosen by the User for a shipping method other than the least expensive method offered on the Website) without any undue delay and, in any case, no later than 14 calendar days from the date on which altolandon.com is informed of the decision to withdraw by the User. Translated with www.DeepL.com/Translator (free version)

altolandon.com will reimburse the User using the same payment method used by the User to make the initial purchase transaction. This refund will not generate any additional cost to the User. However, altolandon.com may withhold such reimbursement until it has received the products or items of the purchase, or until the User provides proof of the return of the same, depending on which condition is met first.

The User can return or send the products to altolandon.com at: Carretera Nacional 330 S/n KM 242. 16330, Landete (Cuenca). Spain

And it shall do so without undue delay and in any event not later than 14 calendar days from the date on which altolandon.com was informed of the withdrawal decision.

The User acknowledges being aware that he/she shall bear the direct cost of returning (transport, delivery) of the goods, should any be incurred. Furthermore, he shall be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The User acknowledges that there are exceptions to the right of withdrawal, as stated in article 103 of Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws. By way of example, and not exhaustively, this would be the case for: personalised products; products that may deteriorate or expire quickly; music or video CDs/DVDs without their packaging, as sealed at the factory; products that for hygiene or health reasons are sealed and have been unsealed after delivery.

In the same sense is governed by the provision of a service that the User could hire on this Web Site, as this same law states that the right of withdrawal will not assist the Users when the provision of the service has been fully executed, or when it has begun, with the express consent of the consumer and user and with the recognition on his part that he is aware that, once the contract has been fully executed by altolandon.com, he will have lost his right of withdrawal. Translated with www.DeepL.com/Translator (free version)

In any case, no refund will be made if the product has been used beyond the mere opening of the product, of products that are not in the same condition in which they were delivered or that have suffered any damage after delivery.

The products must also be returned using or including all their original packaging, instructions and other accompanying documents, as well as a copy of the purchase invoice.

You can download the Model Cancellation Form at the following link: email: altolandon@altolandon.com

Return of defective products or delivery error

These are all those cases in which the User considers that, at the time of delivery, the product does not conform to the contract or purchase order, and therefore, should contact altolandon.com immediately and let you know the existing disagreement (defect / error) by the same means or using the contact details provided in the previous section (Right of Withdrawal).

The User will then be informed on how to proceed with the return of the products, and these, once returned, will be examined and the User will be informed, within a reasonable period of time, whether the refund or, if applicable, the replacement of the product is appropriate.

The refund or replacement of the product will be made as soon as possible and in any case within 14 days from the date on which we send you an e-mail confirming the refund or replacement of the non-conforming item.

The amount paid for those products that are returned because of a defect, when it actually exists, will be refunded in full, including delivery costs and the costs incurred by the User in making the return. The refund will be made by the same means of payment that the User used to pay for the purchase.

In any case, the rights recognised in the legislation in force at any given time for the User, as a consumer and user, shall always apply.

Guarantees

The User, as a consumer and user, enjoys warranties on the products you can purchase through this Web Site, in the terms legally established for each type of product, responding altolandon.com, therefore, for the lack of conformity of the same that is manifested within two years from the delivery of the product.

In this sense, it is understood that the products are in conformity with the contract provided that: they conform to the description made by altolandon.com and possess the qualities presented therein; they are suitable for the uses to which products of the same type are normally intended; and they present the usual quality and performance of a product of the same type and that they are fundamentally expected from it. Translated with www.DeepL.com/Translator (free version) If this is not the case with regard to the products delivered to the User, the User must proceed as indicated in the section Return of defective products or delivery errors. However, some of the products marketed on the Website may have non-homogeneous characteristics as long as these derive from the type of material from which they have been manufactured, and which therefore form part of the individual appearance of the product, and are not a defect.

On the other hand, it may be the case that the User purchases on the Website a product of a brand or manufactured by a third party. In this case, and considering that the User is dealing with a defective product, the User also has the possibility of contacting the brand or manufacturer responsible for the product to find out how to exercise his legal warranty rights directly against them during the two years following the delivery of such products. For this purpose, the User must have retained all information relating to the guarantee of the products.

9. DISCLAIMER OF LIABILITY

Unless otherwise provided by law, altolandon.com accepts no liability for the following losses, regardless of their origin:

any losses which were not attributable to any breach by it;
business losses (including loss of business profits, revenue, contracts, anticipated savings, data, loss of goodwill or unnecessary expenses incurred); or of
any other indirect loss which was not reasonably foreseeable by both parties at the time the contract of sale of the goods was concluded between them.

Likewise, altolandon.com also limits its liability in the following cases:

altolandon.com applies all measures concerning to provide a faithful display of the product on the Web Site, however it is not responsible for the slightest differences or inaccuracies that may exist due to lack of screen resolution, or problems of the browser being used or others of this nature.
altolandon.com will act with the utmost diligence in order to make available to the company responsible for the transport of the product object of the purchase order. However, it shall not be liable for damages resulting from transport malfunctions, especially for causes such as strikes, road delays and, in general, any other causes typical of the sector, which result in delays, loss or theft of the product.
Technical failures which, due to fortuitous causes or otherwise, prevent the normal operation of the service via the Internet. Unavailability of the Website due to maintenance or other reasons, preventing the availability of the service. altolandon.com puts all the means at its disposal in order to carry out the process of purchase, payment and shipping/delivery of the products, however is exempt from liability for causes that are not attributable to him, fortuitous event or force majeure.
altolandon.com will not be responsible for the misuse and/or wear and tear of the products that have been used by the User. At the same time, altolandon.com will not be responsible for an erroneous return made by the User. It is the User’s responsibility to return the correct product.
En general, altolandon.com no se responsabilizará por ningún incumplimiento o retraso en el cumplimiento de alguna de las obligaciones asumidas, cuando el mismo se deba a acontecimientos que están fuera de su control razonable, es decir, que se deban a causa de fuerza mayor, y ésta podrá incluir, a modo enunciativo pero no exhaustivo:
- Strikes, lockouts or other industrial action.
- Civil commotion, riot, invasion, terrorist threat or attack, war (declared or undeclared) or threat or preparation for war.
- Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
- Inability to use trains, ships, planes, motor transport or other means of transport, public or private.
- Inability to use public or private telecommunications systems.
- Acts, decrees, legislation, regulations or restrictions of any government or public authority.

In this way, the obligations will be suspended during the period in which the cause of force majeure continues, and altolandon.com will have an extension in the deadline to fulfil them for a period of time equal to the duration of the cause of force majeure. altolandon.com will make all reasonable efforts to find a solution that will allow you to meet your obligations despite the force majeure.

10. WRITTEN COMMUNICATIONS AND NOTIFICATIONS

By using this Web Site, the User agrees that most communications with altolandon.com will be electronic (e-mail or notices posted on the Web Site).

For contractual purposes, the User consents to use this electronic means of communication and acknowledges that all contracts, notices, information and other communications that altolandon.com sends electronically comply with the legal requirements of being in writing. This condition shall not affect the User’s statutory rights.

The User may send notifications and / or communicate with altolandon.com through the contact details provided in these Conditions and, where appropriate, through the contact spaces on the Website.

Also, unless otherwise stipulated, altolandon.com may contact and / or notify the User in your email or postal address provided.

11. RESIGNATION

No waiver by altolandon.com of any specific legal right or action or failure by altolandon.com to require strict performance by the User of any of its obligations shall constitute or waive any other rights or remedies arising under a contract or the Conditions, or relieve the User from the performance of its obligations.

No waiver by altolandon.com of any of these Conditions or of any rights or remedies under any contract shall be effective unless it is expressly stated that it is a waiver and it is formalized and communicated to the User in writing.

12. NULLITY

If any of these Conditions are declared null and void by a final decision of a competent authority, the rest of the clauses shall remain in force, without being affected by such declaration of nullity.

13. FULL AGREEMENT

These Terms and Conditions and any document expressly referred to in these Terms and Conditions constitute the entire agreement between the User and altolandon.com in relation to the subject matter of the sale and purchase and supersede any prior covenant, agreement or promise made verbally or in writing by the same parties.

The User and altolandon.com acknowledge that they have consented to the conclusion of a contract without having relied on any statement or promise made by the other party, except as expressly mentioned in these Conditions.

14. DATA PROTECTION

The information or personal data provided by the User to altolandon.com in the course of a transaction on the Website, will be treated in accordance with the provisions of the Privacy Policy or data protection (contained, where appropriate, in the Legal Notice and General Conditions of Use). By accessing, browsing and/or using the Website, the User consents to the processing of such information and data and declares that all information or data provided is true.

15. APPLICABLE LAW AND JURISDICTION

Access to, browsing and/or use of this Website and contracts for the purchase of products through it shall be governed by Spanish law.

Any dispute, problem or disagreement arising out of or related to the access, browsing and/or use of the Website, or the interpretation and enforcement of these Conditions, or the sales contracts between altolandon.com and the User, shall be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals.

16. COMPLAINTS AND CLAIMS

The User may send to altolandon.com their complaints, claims or any other comments you wish to make through the contact details provided at the beginning of these Terms (General Information).

Furthermore, altolandon.com has official complaint forms available to consumers and users, which they can request from altolandon.com at any time, using the contact details provided at the beginning of these Terms and Conditions (General Information).

Also, if a dispute arises from the conclusion of this purchase contract between altolandon.com and the User, the User as a consumer may request an out-of-court settlement of disputes, in accordance with Regulation (EU) 524/2013 of the European Parliament and of the Council of 21 May 2013 on the settlement of consumer disputes online and amending Regulation (EC) 2006/2004 and Directive 2009/22/EC. You can access this method through the following website: https://ec.europa.eu/consumers/odr/.